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TERMS & COND'S | SUPPORT PRODUCTS | UPGRADES | SUPPORT FORMS | FAQs

Frequently Asked Questions

- What is an Update?
- How do I Update?
- I do not have Internet Access. How do I Update?
- What is an Upgrade?
- How do I Upgrade?
- Am I eligible for support?
- How do I get an activation code?
- How do I get a new serial number?
- How do I add a Local Camera?
- How do I add a Remote Camera?
- How do I find my IP address?
- What version of Windows am I using?

Q. What is an Update?
A. An update refers to the process of changing the Revision Number of your software.
i.e. If you are using Ezycast Version 2.0.17.0. An update would bring you up to Ezycast Version 2.0.20.0.
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Q. How do I Update?
A. 1. Click “Start/Programs/XStream Media/Live Update Utility”
Or
From the XStream Media application, Click on the “File” menu, then click on the “Update” menu item.
2. Click on the “Start Downloading” button.
3. When the download is complete (if it was necessary) the update program will automatically close.
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Q. I do not have Internet Access. How do I Update?
A. Contact XStream Media Technical Support and for $10.95 (inc GST) postage we will send you the Update you require on CD.
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Q. What is an Upgrade?
A. An Upgrade refers to the process of changing the Version of the Product.
i.e. If you have Ezycast Version 2.0.20.0 and you want Ezycast Version 2.0.20.0 you would be Upgrading.
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Q. How do I Upgrade?
A. You can find more Upgrade information on this web site - please CLICK HERE.
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Q. Am I eligible for support?
A. To be eligible for support you must fulfil One of Three requirements.
1. You have purchased a Premium Support Contract that is still current.
2. You have purchased a support Incident.
3. You contact support on the Pay-per-Minute number. (?)
For more information please CLICK HERE.
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Q. How do I get an activation code?
A. Once you have Installed our software, you can visit our website and Click on the Register link. If you do internet access please call the 1900 Support Number.
NB. Make sure you are in front of the Computer and have our product running when you call support.
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Q. How do I get a new serial number?
A. If you loose your serial number you will need to call XStream Media Technical Support.
NB. Proof of Purchase will be required. Administration charges may apply.
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Q. How do I add a Local Camera?
A. 1. Single left click on the “Settings” menu.
2. Single left click on the “Configure Cameras” menu item.
3. Single left click on Camera you wish to add in the “Devices” list.
4. Single left click on the “Enable” tick box under the “Device” heading.
5. Single left click on the “OK” button.
6. Single left click on the “Camera” menu.
7. Single left click on the “Open Camera” menu item.
a. Or hold down “CTRL” and hit the “N” key.
b. Or Single left click on the “New” button (Looks like a Camera).
8. Choose the Camera you wish to open from the list.
9. Single left click on the “OK” button.
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Q. How do I add a Remote Camera?
A. 1. Single left click on the “Settings” menu.
2. Single left click on the “Configure Cameras” menu item.
3. Single left click on the “Remote” tab.
4. Enter a Camera name in the “Name” field under the “Device” heading.
5. Enter the IP Address of the Remote Camera in the “Remote IP” field.
6. Enter the Port number of the Remote Camera in the “Remote Port” field.
7. Enter and Confirm the Password of the Remote Camera in the “Password”/”Confirm Password” fields.
a. We recommend the use of a password on all remote cameras.
8. Single left click on the “Enable” tick box under the “Device” heading.
9. Single left click on the “Add” button.
10. Single left click on the “OK” button.
11. Single left click on the “Camera” menu.
12. Single left click on the “Open Camera” menu item.
a. Or hold down “CTRL” and hit the “N” key.
b. Or Single left click on the “New” button (Looks like a Camera).
13. Choose the Camera you wish to open from the list.
14. Single left click on the “OK” button.
a. NB. Remote Cameras will take around five seconds to initialise.
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Q. How do I find my IP address?
A. 1. Single left click on the “Start” button.
2. Single left click on the “Run” menu item.
3. Type in the following depending on your operating system.
a. Windows 98 and ME, Type in “command” and hit the “Enter” key.
b. Windows 2000 and XP, Type in “cmd” and hit the “Enter” key.
4. Type in “ipconfig” and hit the “Enter” key.
5. Your IP Address will now be displayed.
6. Type in “exit” and hit the “Enter” key to close this window.
OR
Check XStream Media System Info dialog in the About XStream Media Dialog.
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Q. What version of Windows am I using?
A. 1. Single left click on the “Start” button.
2. Single left click on the “Run” menu item.
3. Type in “winver” and hit the “Enter” key.
4. This will now display the version of Windows you are using.
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